Last updated: 1st January 2026
Maison Nouveau-Né (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website or purchase our products.
This Policy is issued in accordance with applicable United Arab Emirates data protection laws, including the UAE Personal Data Protection Law.
Who We Are
Business name: Maison Nouveau-Né
Registered address: [insert UAE address]
Trade licence: [insert licence number]
VAT registration number: [to be confirmed]
Contact: [email] | [WhatsApp number]
We are the data controller responsible for your personal data.
Personal Data We Collect
We may collect the following categories of personal data:
1. Information You Provide Directly
- Full name
- Email address
- Phone number / WhatsApp number
- Billing and delivery address
- Payment-related information (processed securely by third-party payment providers)
- Personalisation details (e.g. names, dates, messages, colour selections)
- Communications with us (emails, messages, customer service enquiries)
2. Information Collected Automatically
- IP address
- Browser type and device information
- Website usage data (pages visited, interactions)
- Cookies and similar tracking technologies
How We Use Your Personal Data
We use personal data for the following purposes:
- to process and fulfil orders
- to create and deliver personalised or bespoke products
- to manage payments, deliveries, and returns
- to communicate with you about your orders or enquiries
- to provide customer support and handle complaints
- to comply with legal, regulatory, and tax obligations
- to improve our website, products, and services
Where consent has been given, we may also use personal data for marketing purposes.
Legal Basis for Processing
We process personal data on one or more of the following legal bases:
- performance of a contract (order processing and delivery)
- compliance with legal obligations
- legitimate business interests (fraud prevention, service improvement)
- consent (marketing communications, cookies where required)
You may withdraw consent at any time where processing is based on consent.
Marketing Communications
With your consent, we may contact you via:
- SMS
You can opt out of marketing communications at any time by:
- using the unsubscribe link in emails; or
- replying “STOP” or contacting us directly.
Opting out of marketing does not affect transactional communications relating to your orders.
Sharing Your Personal Data
We may share personal data with trusted third parties where necessary, including:
- payment service providers
- delivery and logistics partners
- website hosting and IT service providers
- professional advisers (legal, accounting, compliance)
- regulatory or governmental authorities where required by law
We do not sell personal data.
International Data Transfers
At present, personal data is primarily processed within the UAE.
As our business expands internationally, personal data may be transferred outside the UAE. Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary to:
- fulfil the purposes for which it was collected
- comply with legal, accounting, or regulatory obligations
- resolve disputes and enforce our agreements
When data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- unauthorised access
- loss or misuse
- alteration or disclosure
Payment information is processed securely by third-party payment providers and is not stored on our servers.
Your Rights
Subject to applicable law, you may have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of personal data
- withdraw consent
- object to certain processing activities
Requests can be made using the contact details below. We may need to verify your identity before responding.
Cookies
Our website uses cookies and similar technologies to enhance user experience and analyse website performance.
You can manage cookie preferences through your browser settings.
Further details are provided in our Cookie Policy.
Children’s Privacy
Our website is not intended for use by children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal data from children without such consent.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
The updated version will be published on our website with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
📧 [email]
📱 [WhatsApp number]