- What is Maison Nouveau-Né?
Maison Nouveau-Né is a luxury gifting maison specialising in refined newborn and baby gifts, including couture-style arrangements, personalised creations, and baby fragrance products. Each piece is carefully prepared with attention to detail and quality.
- How do I place an order?
Orders can be placed directly through our website by selecting your desired product, customisation options (where applicable), and completing checkout. Once your order is confirmed, you will receive an order confirmation by email or electronic notification.
- Do you offer personalised or bespoke products?
Yes. Many of our products are made to order or personalised, including names, dates, colour selections, messages, and bespoke designs.
Please ensure all personalisation details are correct before submitting your order, as personalised items cannot be amended once production has begun.
- Can I change or cancel my order after placing it?
- Standard (non-personalised) products may be cancelled before dispatch.
- Personalised or bespoke products cannot be cancelled or amended once production has commenced.
If you need to make a change, please contact us as soon as possible and we will advise whether it is still feasible.
- Will my order look exactly like the photos?
We take great care to ensure our product images and descriptions are accurate. However, minor variations in colour, ribbon placement, or finishing may occur due to lighting, screen display, or artisanal production. These variations do not affect quality or intended use.
- Are your baby perfumes safe?
Our baby perfumes are designed as gentle fragrance products for external use only. As with all fragrance products, sensitivities may occur in rare cases.
We recommend patch testing prior to regular use and following all usage instructions provided.
- Can baby perfume be returned?
For hygiene and safety reasons, opened or used perfume products cannot be returned or refunded, unless the product is defective or incorrect.
- What currency are prices shown in?
All prices are displayed in United Arab Emirates Dirhams (AED).
- Are prices inclusive of VAT?
Yes. Prices are inclusive of VAT where applicable, in accordance with UAE VAT legislation. Delivery charges are displayed separately at checkout.
- What payment methods do you accept?
We accept secure electronic payment methods as displayed at checkout. Payment is taken at the time of order placement.
- Where do you deliver?
We currently deliver within the United Arab Emirates.
International delivery options will be introduced in due course.
- How long does delivery take?
Delivery timeframes vary depending on the product and whether it is personalised. Estimated delivery times are displayed during checkout and are provided as estimates only.
- What if my delivery is delayed?
Occasional delays may occur due to courier operations, customs processes, weather, or peak periods. We will make reasonable efforts to notify you of significant delays where possible.
- What happens if delivery fails?
If delivery fails due to incorrect details or recipient unavailability, additional delivery charges may apply. Please ensure all delivery information is accurate at checkout.
- Can I return my order?
- Standard products may be eligible for return within the specified timeframe if unused and in original packaging.
- Personalised or bespoke products are non-returnable once production has begun, unless defective or incorrect.
Full details are available in our Returns & Refund Policy.
- What if my item is damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within the stated timeframe with your order number and supporting photographs. We will review the issue and offer an appropriate resolution in line with UAE consumer protection laws.
- How long do refunds take?
Approved refunds are processed to the original payment method within a reasonable timeframe after inspection or confirmation but usually within 14 days.
- How do you use my personal data?
We use personal data to process orders, provide customer support, deliver personalised products, and comply with legal obligations. Full details are set out in our Privacy Policy.
- Will my data be shared with third parties?
Personal data is shared only with trusted service providers (such as payment processors and delivery partners) where necessary to fulfil your order or comply with legal requirements.
- Is my payment information secure?
Yes. Payments are processed securely by trusted third-party payment providers. We do not store payment card details on our servers.
- How can I contact you?
You can reach us at any time via:
📧 [email]
📱 [WhatsApp number]
We aim to respond to enquiries as promptly as possible.