Last updated: 1st January 2026

About Us

Maison Nouveau-Né (“we”, “us”, “our”) is a UAE mainland business operating under the laws of the United Arab Emirates.

Business name: Maison Nouveau-Né
Registered address: [insert UAE address]
Trade licence: [insert licence number]
VAT registration number: [to be confirmed]
Contact: [email] | [WhatsApp number]

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us.

Eligibility

By placing an order, you confirm that:

  • you are at least 18 years old, or purchasing with the consent of a legal guardian; and
  • all information provided is accurate, complete, and current.

Use of Website

You may use this website for lawful purposes only and in accordance with these Terms.

You agree not to:

  • misuse the website by knowingly introducing viruses, trojans, or other harmful material;
  • attempt to gain unauthorised access to the website, server, or associated systems;
  • use the website in any way that breaches applicable laws or regulations;
  • reproduce, duplicate, copy, sell, or exploit any part of the website for commercial purposes without our prior written consent.

We reserve the right to restrict, suspend, or terminate access to the website at any time if we reasonably believe there has been a breach of these Terms.

Website Availability & Content

1. Website Availability

We do not guarantee that the website will always be available or uninterrupted. Access may be suspended, withdrawn, or restricted for business, operational, or technical reasons.

Website Content

Content on this website is provided for general information and shopping purposes only. While we take reasonable care to ensure accuracy, we do not warrant that all content is error-free, complete, or up to date at all times.

Scope of Application

These Terms apply to:

  • all purchases made within the United Arab Emirates; and
  • international orders once made available, subject to additional terms, customs requirements, duties, and taxes.

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

Contract Formation

These Terms apply to:

  • all purchases made within the United Arab Emirates; and
  • international orders once made available, subject to additional terms, customs requirements, duties, and taxes.

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

Product Information & Visual Representation

We take reasonable care to ensure that product descriptions, specifications, and images are accurate.

Please note:

  • minor variations in colour, packaging, ribbon placement, or finish may occur due to screen display, lighting, or artisanal production;
  • such variations do not affect the quality or intended use of the product.

Personalised & Bespoke Products

1. Definition

“Personalised Products” include any items made to order or customised at the customer’s request (including names, dates, colours, messages, bespoke packaging, or design selections).

2. Customer Responsibility

You are solely responsible for:

  • the accuracy of all personalisation details provided; and
  • approving spelling, formatting, colours, and layout before submission.

3. Cancellations & Returns

  • Personalised Products cannot be cancelled, returned, or refunded once production has commenced, unless the item is defective or does not match the approved order.
  • We are not responsible for errors resulting from incorrect information supplied by the customer.

Acceptable Use of Personalisation Tools

Where the website allows customers to input custom text, names, or design selections:

  • customers confirm they have the right to use such content;
  • content must not be unlawful, offensive, or infringe third-party rights;
  • we reserve the right to refuse or amend personalisation requests that breach these Terms.

Baby Perfume & Safety Disclaimer

Our baby perfumes are designed as gentle fragrance products and are intended for external use only.

By purchasing baby perfume products, you acknowledge that:

  • fragrances may contain ingredients that can cause sensitivities in rare cases;
  • patch testing is recommended prior to regular use;
  • products must be used only in accordance with provided instructions;
  • Maison Nouveau-Né is not responsible for misuse, allergic reactions, or failure to follow usage guidance.

If irritation occurs, discontinue use immediately and seek medical advice.

Product Safety, Recall & Withdrawal

In the unlikely event that a product is subject to a safety concern, recall, or withdrawal:

  • we may contact affected customers using the details provided at checkout;
  • customers agree to cooperate with any reasonable recall or corrective action;
  • remedies will be provided in accordance with applicable UAE laws and safety requirements.

This clause applies in addition to any rights available under consumer protection legislation.

Pricing, Currency & VAT

  • All prices are listed in United Arab Emirates Dirhams (AED).
  • Prices are inclusive of VAT, where applicable, in accordance with UAE VAT legislation.
  • Delivery charges are displayed separately at checkout.
  • VAT invoices are available upon request.

We reserve the right to correct obvious pricing errors prior to order confirmation.

Payment

We accept approved electronic payment methods as displayed at checkout.

    • Payment is taken at the time of order placement.
    • We reserve the right to conduct verification checks and to cancel transactions suspected of fraud or unauthorised activity.

Delivery

1. UAE Deliveries

  • Delivery times are estimates only and are not guaranteed.
  • Risk passes to the customer upon successful delivery to the provided address.
  • Customers are responsible for ensuring accurate delivery information and availability to receive orders.

2. Failed Deliveries

  • Delivery times are estimates only and are not guaranteed.
  • Risk passes to the customer upon successful delivery to the provided address.
  • Customers are responsible for ensuring accurate delivery information and availability to receive orders.

3. International Deliveries

International orders may be subject to:

  • customs inspections
  • import duties and taxes
  • extended delivery timelines

The customer is responsible for compliance with local laws and charges.

Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • acts of God
  • government actions or restrictions
  • customs delays
  • courier or logistics disruptions
  • supply chain interruptions
  • strikes, pandemics, or adverse weather conditions

Where such an event occurs, we will make reasonable efforts to notify customers and resume performance as soon as practicable.

Cancellations & Refunds

1. Standard Products

  • Orders may be cancelled prior to dispatch.
  • Returns are subject to eligibility conditions set out in our Returns & Refund Policy.

2. Defective or Incorrect Goods

If a product is defective or incorrect, please notify us within 7 days of delivery. We will offer a repair, replacement, or refund in accordance with UAE consumer protection laws.

Complaints Handling & Resolution

If you have a concern or complaint, please contact us using the details provided in these Terms.

We aim to:

  • acknowledge complaints within 3 business days; and
  • resolve them within a reasonable timeframe, depending on the nature of the issue.

We value customer experience and will always seek a fair and proportionate resolution in accordance with applicable laws.

Intellectual Property

All website content, designs, photography, packaging concepts, logos, and branding are the intellectual property of Maison Nouveau-Né.

You may not copy, reproduce, distribute, resell, or commercially exploit any content without prior written consent.

Data Protection & Privacy

Personal data is processed in accordance with applicable UAE data protection laws.

Please refer to our Privacy Policy for details on:

  • how we collect and use personal data
  • marketing communications
  • your rights and choices

Marketing Communications

By opting in, you consent to receive marketing communications via email, SMS, or WhatsApp.
You may withdraw consent at any time using the opt-out method provided in each communication.

Limitation of Liability

To the fullest extent permitted by law:

  • our liability is limited to the value of the product purchased;
  • we are not liable for indirect, incidental, or consequential losses.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UAE law.

Statutory Consumer Rights

Nothing in these Terms affects your statutory rights under applicable UAE consumer protection laws.
Where a product is found to be defective or not in conformity with the contract, you may be entitled to remedies as provided by law.

Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
The courts of the UAE shall have exclusive jurisdiction.

Language

These Terms are drafted in English.
If translated into another language, the English version shall prevail, unless otherwise required by law.

Contact

For enquiries, concerns, or complaints, please contact us at:
📧 [email] 

📱 [WhatsApp]