Last updated: 1st January 2026

Maison Nouveau-Né is committed to delivering each order with care and attention. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

This Policy should be read together with our Terms & Conditions and Returns & Refund Policy.

Delivery Locations

1. UAE Deliveries

We currently deliver within the United Arab Emirates.

2.  International Deliveries

International delivery options will be introduced in due course. Once available:

  • delivery destinations, fees, and timelines will be displayed at checkout; and
  • additional terms may apply depending on the destination country.

  Order Processing

  • Orders are processed after successful payment confirmation.
  • Personalised or bespoke products require additional preparation time.
  • Processing times are indicated on product pages or during checkout where applicable.

Orders are not dispatched on public holidays unless otherwise stated.

Delivery Timeframes

  • Delivery timeframes provided at checkout are estimates only and are not guaranteed.
  • Delays may occur due to factors beyond our control, including courier delays, customs clearance, weather conditions, or peak periods.

We will make reasonable efforts to notify customers of significant delays.

Delivery Charges

  • Delivery charges are calculated and displayed at checkout prior to order confirmation.
  • Any applicable VAT is included in delivery charges where required by law.

Delivery Method

Deliveries are fulfilled through third-party courier and logistics partners.

Maison Nouveau-Né does not control courier operations but selects reputable providers to ensure reliable service.

Delivery Address & Customer Responsibility

Customers are responsible for:

  • providing accurate and complete delivery details;
  • ensuring availability to receive the delivery at the specified address.

If delivery fails due to incorrect information or unavailability:

  • re-delivery charges may apply; and delivery timelines may be extended.

Risk & Ownership

  • Ownership of products passes to the customer upon full payment.
  • Risk passes to the customer upon successful delivery to the address provided at checkout.

Proof of delivery provided by our courier partners will be treated as evidence of delivery.

Damaged or Missing Items

If an order arrives damaged or incomplete:

  • please notify us within 24–48 hours of delivery;
  • provide your order number and clear photographs of the issue.

We may request additional information to investigate the matter and will offer an appropriate resolution where applicable.

Failed or Returned Deliveries

If an order is returned to us due to:

  • incorrect delivery details;
  • refusal of delivery; or
  • failure to collect,

we reserve the right to:

  • charge additional delivery or handling fees; and/or
  • deduct such costs from any applicable refund, where permitted by law.

International Shipping (When Available)

For international orders:

  • customs duties, taxes, and import charges may apply and are the customer’s responsibility;
  • customs clearance procedures may cause delays beyond our control;
  • Maison Nouveau-Né is not responsible for delays, refusals, or confiscation by customs authorities.

Force Majeure

We shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • courier or logistics disruptions
  • customs delays
  • government actions or restrictions
  • natural events or adverse weather conditions

Contact

For delivery enquiries or concerns, please contact:

📧 [email]
📱 [WhatsApp number]